"KBC Bank's long term relationship with The Hospital of St. Raphael came to a successful close upon St Raph's merger with the Yale New Haven Hospital. We at KBC credit the "Bridge Plan" as the key tool in delivering St. Raph's from the depths of illiquidity and loss operations to become a stabilized, attractive candidate for merger. The "Bridge Plan" proved to be a multi disciplined yet highly focused working plan for enhancing revenues, creating efficiencies and cutting costs while assuring maintenance of quality care delivery. Designed by deeply knowledgeable hospital professionals, the "Bridge Plan" drove measurable results in the short to medium term. The "Bridge Plan" proved expandable, continually refreshed and building on itself. The "Bridge Plan" as process provided a discipline but in the hands of its hospital savvy creators went beyond to become a full blown, dynamic program for improvement. This "Bridge Plan" is not consultant speak. It is absolutely hospital specific, remarkably practical, and strikingly impactful of financial outcomes. Many thanks to its creators."

Raymond Murray
KBC Bank, Managing Director